Question 1

How do I make a booking?

Question 2

How to mark your child absent from a session?

Question 3

What is your cancellation policy?

Question 4

What are the Head Office operation hours?

Accepted Answer

Our Administration phone number & email are contactable between 9:00am to 5:00pm, Monday to Friday.

Contact us via 1300 329 106 or admin@schoolsout.net.au

Question 5

How do I contact my Service directly?

Accepted Answer

Find your preferred services direct phone number via our Contact Us page!

Please note that our services phone numbers are only available during before & after school care hours.

For booking requests, account queries, how to enroll and general enquiries, please call our Administration line on 1300 329 106 or email us at admin@schoolsout.net.au.

Question 6

How do I apply for the Childcare Subsidy (CCS)?

Accepted Answer

If you have never utilized CCS, you will need to 'Make a Claim'.

HOW TO?

-Sign into your myGOV account
-Select 'Centrelink'
-Select 'Payments and Claims' tab
-Select 'Make a claim'
-Scroll down to 'Families' and select 'Get Started'
-Select 'Apply for Family Assistance Payments (including Paid Parental Leave)'
-Complete the questionnaire and provide required supporting documents
-When the claim has been submitted and approved, we will be in touch about confirming the enrolment online. 
 
Please contact SchoolsOUT on 1300 329 106 or the Centrelink Family Line on 136 150 with any questions.

Question 7

What is ACCS?

Accepted Answer

The Additional Childcare Subsidy (ACCS) provides extra help with the cost of childcare to families facing difficult & challenging circumstances. ACCS will usually cover 100% of fees for a child's care.

There are 4 ACCS Categories: 
-Child Wellbeing
-Grandparent
-Temporary Financial Hardship 
-Transition to Work

For further information, and to see if this may be something you're eligible for, go to the link below:
https://www.servicesaustralia.gov.au/additional-child-care-subsidy

Alternatively, you can call us on 1300 329 106 for further guidance.

Question 8

How does CCS get applied to my account?

Accepted Answer

When completing your enrolment forms with SchoolsOUT, we will ask you to provide us with the guardian & child's Customer Reference Number (CRN). We will then send the CCS Enrolment to Centrelink, and update you on the next steps to take. Once your claim with Centrelink is finalized and active, CCS will automatically apply to your weekly statements, and you will automatically only be charged the GAP fee/your out of pocket cost. 
Feel free to speak to our Admin & Accounts team for a rough estimation of your GAP fee based on your CCS Entitlements.

Question 9

My child doesn’t attend the school however wants to attend your Holiday program, is this allowed?

Accepted Answer

YES! 
We welcome ALL children from Prep to Grade 6 to partake in our Holiday Programs, regardless of the school they attend.

Find a location that best suits you here: https://www.schoolsout.net.au/holidaycare and contact us on how to enroll!

Question 10

How do I pay my account?

Accepted Answer

Payment details are filled in via your enrolment form, and upon finalization of your SchoolsOUT enrolment, we will set you up with an automatic Direct Debit Schedule. The direct debit will cover one week of care in advance; It will only deduct funds if and when bookings are created. 
Manual payments can also be made via your Kidsoft account.

Question 11

How do I make a last-minute booking?

Accepted Answer

For booking requests within 48 hours, give us a call on 1300 329 106, email us on admin@schoolsout.net.au, or send us a message directly through Kidsoft! Any bookings required further than 48 hours away can be made via your Kidsoft Parent Portal, however feel free to always reach out if guidance is needed.

Question 12

Do you cater for dietary requirements?

Accepted Answer

Of course! SchoolsOUT! is a nut-free and Halal friendly service, and all gluten free food is prepared completely separately for those with intolerances or Celiac Disease. 
We pride ourselves on being able to offer alternative food options for those that require it.

Our enrolment forms will ask you to disclose of any dietary requirements and food allergies/intolerances your child/ren may have, and we will supply support/medical management plans as needed.

All staff undergo food safety training, and this is frequently updated.

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Frequently Asked Questions